Board Thread:Questions and Answers/@comment-5.55.171.112-20140215105311/@comment-4503347-20140328023726

Please don't ask and chase for the same answers in more than 1 thread; it would potentially look annoying to others.

I really don't know if this is what this community can help you with. It may be best for you if you ask Playstation community or its support team on this issue.